Frequently Asked Questions
Send Us a Request
How Do I Track My Package?
Once your order status changes from Processing to Shipped, you will receive an email automatically notifying you of your order being shipped and the tracking number. Please be sure to safe list us from spam.
You can always check your order status on your account page as well under order history. Simply login to get to your order history and find the tracking for your order.
Helpful tips:
We encourage our customers to sign up for these FREE services to be notified of your package deliveries and management
What are the delivery charges for orders from Peptide Crafters?
Our shipping is a flat rate via USPS Priority Mail/Fedex 2nd Day Air or ensuring delivery within 2-3 days across the continental US is $9.99 – $12.50.
Fedex 2nd day air (Monday – Friday only) packages purchased with 2nd day Air on Saturday will ship Monday. Day of shipping does not count towards the 2 days.
Delivery may take longer due to delays outside of our control or holidays. At checkout customer is accepting that condition.
Which payment methods are accepted ?
Currently accept Zelle, Chime, Apple Cash, Cash app and Crypto Currency
How long will delivery take?
Typically USPS Priority Mail is 2-5 days in the US.
Although we have transitioned majority of our shipments to either UPS 2nd day air or Ground (where appropriate), this typically takes 2-5 days as well.
We try our hardest to ship the same day before the USPS/UPS pickup at 12PM CST Monday – Friday .
Bearing in mind USPS/UPS delays and holidays or Sundays may cause extra delays beyond our control.
On late Fri/Weekend orders, we hold the packages in our care to minimize high temperature exposure until UPS picks up on Monday as this does not impact arrival time.
How secure is shopping at Peptide Crafters? Is my data protected?
Shopping with Peptide Crafters is highly secure. We prioritize your data protection by employing advanced encryption and security measures to safeguard your information
What exactly happens after ordering?
After placing your order at Peptide Crafters, it will be promptly processed. You’ll receive an order confirmation email, followed by updates on your order’s preparation and shipment, ensuring you’re informed at every step until delivery. We typically (except holidays) ship same or next business day Monday – Fri until 12PM CST. All orders after that point will ship next day.
Do I receive an invoice for my order?
You will receive an email with your order details up successful placement of order.
Is shipping discreet?
Yes, the shipping is discreet and we respect your privacy. The Shipper will not contain any information that gives away the content.
Will you provide assistance in my research?
We appreciate your interest in Peptide Crafters. Please note, we do not offer support for research peptides or post-purchase assistance. We encourage all buyers to thoroughly review our terms and conditions. Kindly be aware that emails requesting support on product use will not be addressed. Thank you for understanding.
What is your refund policy?
We have a 60 day money back guarantee.
See our return policy at the bottom of the page for more details.
Refund will be granted based on each case as it pertains to our policy and the terms of service.
Physical Address
Los Angeles, California
Email Address
support@peptidecrafterslab.com
Phone Numbers
Book a call appointment